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Monday, March 25 • 10:00am - 10:50am
Helping Colleagues Write Better – Your Customers Will Thank You!

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Our customers pay attention to the quality of our communication with them! Quality is not only about the code or the services that we deliver but about how well customers understand and respect what we put in writing. How can we help our colleagues to be better writers? Writers can learn to edit themselves. Anyone can follow tips about better writing. It just takes awareness and practice. This presentation approaches various situations using examples.

avatar for Nancy Larbi

Nancy Larbi

Senior Technical Communicator, SAS
Associate Fellow of the STC, founding member of Tech Writers Without Borders, Nancy was a bilingual technical writer for UNESCO in Paris half her career. For the other half she is a customer-facing technical communicator on project implementation teams at SAS. She is in a high-touch... Read More →

Monday March 25, 2019 10:00am - 10:50am PDT
2230 https://maps.rit.edu/?details=Louise+Slaughter+Hall

Attendees (4)