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Monday, March 25 • 10:00am - 10:50am
Transforming Information sinkholes into Knowledge pathways

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As a Technical Communicator, you’re adding value to your organization by facilitating a two-way knowledge flow between your organization and its customer users. Harness the basic principles of Agile methodology while leveraging your existing communications skills as well as your position in the middle of the knowledge lifecycle to transform your information sinkholes into a transformational workflow for your team. In this session, you’ll learn how our team adopted the Agile principles of simplification, iteration and continuous feedback and applied them to our workload—making the necessary and frequent required updates to our various documentation channels less of a headache. Learn how to make change good for your documentation and your team.

Speakers
avatar for Theresa Daudier

Theresa Daudier

Technical Writer II, ESET LLC
Theresa is an STC member with the San Diego Chapter and Knowledgebase Technical Writer at ESET, a global cybersecurity software company. During her three years at ESET, Theresa has contributed to the content and communications strategy both in the local San Diego office and globally... Read More →



Monday March 25, 2019 10:00am - 10:50am
2120 https://maps.rit.edu/?details=Louise+Slaughter+Hall

Attendees (6)